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Product basic info

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  • Is Chrome the only supported browser for Agent's PC?
  • After providing visual support, how can I check the support history and statistics?
  • Can other agents additionally join during the support?
  • Which types of file is available for document or image sharing during visual support?
  • What are the advantages of using the barcode reader feature?
  • Can only Agents be able to 'draw' on the shared screen?
  • How can I start the support connecting with the rear camera ? (not the front camera showing the customer's face).
  • How can I send the link for visual support to the customer?
  • Can I receive visual support while viewing the phone screen through a web browser on a mobile device?
  • Customer said that the URL on the phone is pressed, but the PC does not connect to the customer's phone.
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