Logo Helpdesk
Submit a request
  1. RemoteVS
  2. Start RemoteVS
  3. Product basic info

Product basic info

Follow New articles New articles and comments
  • Is Chrome the only supported browser for Agent's PC?
  • After providing visual support, how can I check the support history and statistics?
  • Can other agents additionally join during the support?
  • Which types of file is available for document or image sharing during visual support?
  • What are the advantages of using the barcode reader feature?
  • Can only Agents be able to 'draw' on the shared screen?
  • How can I start the support connecting with the rear camera ? (not the front camera showing the customer's face).
  • How can I send the link for visual support to the customer?
  • Can I receive visual support while viewing the phone screen through a web browser on a mobile device?
  • Customer said that the URL on the phone is pressed, but the PC does not connect to the customer's phone.
Rsupport Helpdesk
560 Sylvan Ave. Suite 1000, Englewood Cliffs, NJ 07632, USA
© · © RSUPPORT Co., LTD. All Rights Reserved.
日本語 한국어 简体中文